Here may be a few reasons why you may not be receiving the One-Time Passcode (OTP):
- You registered your account prior to December 17, 2025 or had not been required to provide your Phone Number during the account registration process.
- The Phone Number is not on file/is incorrect.
- Your Cellular Provider has blocked the One-Time Passcode to your device (identified the request as Spam/Junk).
- The Phone Number entered is already associated with another WorldWinner account that is currently open or has been previously closed. (A phone number can only be used/associated with one WorldWinner account.)
- There may be a general delay with the One-Time Passcode (OTP) system sending out the code.
During the registration process, players will be asked to provide an Email Address and Phone Number.
Upon completing the registration form and selecting Next, a One-Time Passcode (OTP) would be sent to the phone number entered on the form. The One-Time Passcode should arrive within up to 15 minutes upon form submission.
If you are unsuccessful with registering/accessing your account using the One-Time Passcode (OTP) functionality, please contact Player Services to request assistance. Please include as much information and any applicable photos/screenshots of the troubles experienced when contacting Player Services.